Policies
Refund Policy
Last updated: 2026-04-16
Refund eligibility depends on the order status, whether personalized work has already started, whether delivery has already taken place, and whether a physical product has entered the shipping process. Because many services on this site are personalized, refund scope usually narrows once fulfillment begins.
1. Service order refunds
If a service order has not yet entered preparation or delivery, cancellation or refund may be easier to approve.
Once personalized analysis, report preparation, consultation scheduling, or other fulfillment work has started, refund eligibility may narrow significantly or no longer apply.
2. Product order refunds
For physical goods, cancellation is generally easier before shipment begins.
If a product has already been shipped, delivered, or materially used, refund handling may depend on the actual product condition and support review.
3. Missing information and order pauses
If required information is missing, the order may be placed into a need-more-info state and fulfillment timing may be delayed.
If the client does not provide necessary information within a reasonable period, we reserve the right to make a decision on the order status and refund outcome.
4. How to request support
To request a cancellation or refund review, contact support as early as possible and include the relevant order number and issue summary.